Privacy Policy – Helmos Ski Resort App

1. Introduction

This Privacy Policy describes how Helmos Ski Resort App (“we,” “us,” “our”) collects, uses, and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR), Greek law, and other applicable data protection laws.

2. Data Controller

Helmos Ski Resort App
Address: Helmos, Kalavrita 25001, Greece (Kalavrita Ski Resort official address) :contentReference[oaicite:1]{index=1}
Phone: +30 26920 24452 (official ski resort phone) :contentReference[oaicite:2]{index=2}
Email: yellogem.ma@gmail.com

3. Types of Personal Data We Collect

We may collect the following categories of personal data:

• Contact and account information (name, email, phone when provided).
• Device and usage data (device identifiers, app usage analytics).
• Location data (approximate, when you grant permission).
• In-app performance metrics (e.g., vertical meters skied).
• Support and communication data (messages with support).

4. Legal Basis for Processing

We process personal data based on one of the following legal grounds:

• Consent when you opt into optional features (e.g., location services).
• Contract where processing is necessary to provide app features.
• Legitimate Interests for analytics, fraud prevention, and service improvements.
• Legal Obligations when required by law.

5. How We Use Personal Data

We use your personal data to:

• Deliver and personalize the Helmos app experience.
• Display live map information about lifts, slopes, and services.
• Enable user features such as VIP parking access and Play competitions.
• Communicate app updates and respond to support requests.
• Improve and secure our systems.

6. Sharing of Personal Data

We do not sell your personal data. We may share data with:

• Third-party service providers that help us deliver features (e.g., hosting, analytics).
• Authorities if required by law or legal process.
• Potential buyers in a merger or sale (with notice).

7. Data Transfers Outside the EU

Transfers of personal data outside the European Union or European Economic Area are subject to appropriate safeguards, such as standard contractual clauses or adequacy decisions, to ensure data protection.

8. Data Retention

We retain personal data only as long as necessary for the purposes described, for legal compliance, and to resolve disputes or security issues.

9. Security

We implement appropriate technical and organizational measures to protect personal data, including encryption in transit and at rest, access controls, and regular security reviews.

10. Your Rights

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent at any time

To exercise any of these rights, contact us at yellogem.ma@gmail.com.
You also have the right to lodge a complaint with the Hellenic Data Protection Authority (DPA).

11. Children’s Data

This app is not directed to children under 16, and we do not knowingly collect data from minors without verifiable parental consent.

12. Cookies and Similar Technologies

We may use cookies and similar tracking technologies in web interfaces or integrations. You can control cookies through your device and browser settings.

13. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law or our services. We will post the updated version with a new effective date.

14. Contact Information

If you have any questions about this policy or our data practices, contact:

Helmos Ski Resort App
Address: Helmos, Kalavrita 25001, Greece :contentReference[oaicite:3]{index=3}
Phone: +30 26920 24452 :contentReference[oaicite:4]{index=4}
Email: yellogem.ma@gmail.com